RETURN POLICY

Day by day, we are dedicated to providing you with diverse products made from one-of-a-kind materials to celebrate moments, tell your personal stories, or gift your important people in your life. We have also effectively trained our staff and collaborated with our strategic partners to deliver a professional yet highly individualized customer experience.

If, for any reason, you are not satisfied with your order, please let us know. We’ll handle your issue on a case-by-case basis to make it right.

You should contact our support team by clicking HERE within 30 days of product delivery. The more information you provide about the cause of the problem, the easier it will be for us to resolve it. To expedite your request, please include the following information:

• Name on Order

• Your Order Number

• A detailed description of the problem

• Some photos illustrating the issue

• Whether you would prefer a replacement or a refund

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.