CANCELLATION & MODIFICATION

For customers who PURCHASE IN- STORE at JOYNEST:

You can cancel or modify your order only if the design file has not been printed onto the product. Once the printing process has started, we are unable to accept cancellations or modifications as the product is personalized and can only be sold to you. We cannot reuse it for any other customer.

 

For customers who PURCHASE ONLINE at JOYNEST:

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 HOURS of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified. 

Please be informed that:
We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.